Fairfax Alcohol Safety Action Program (ASAP) Practice Exam

What role does the case manager play when a client hasn't enrolled?

1. Add more documentation

2. Assign a holding status

3. Provide direct services

4. Facilitate engagement

The correct answer is: Assign a holding status

When a client hasn't enrolled in the program, the case manager's role involves assigning a holding status. This is important as it allows the case manager to keep the client in consideration for future services while assessing the client's readiness to engage. A holding status ensures that the client is tracked within the system, preserving resources and attention for when they are ready to move forward with enrollment in the program. This proactive approach enables the case manager to offer support and maintain communication with the client, making it easier to transition them into the program when they are ready. The other options do not align as closely with the case manager's responsibilities when a client has not yet enrolled. Adding documentation primarily relates to managing records rather than specifically engaging a non-enrolled client. Providing direct services typically occurs after enrollment and engagement have taken place. Facilitating engagement is a broader role but is more relevant once the client is in the process of enrollment or actively participating in the program. Therefore, assigning a holding status is the most appropriate and focused action for a client who has yet to enroll.