Fairfax Alcohol Safety Action Program (ASAP) Practice Exam

What should be done when a client in treatment conflicts with their counselor?

1. Encourage the client to address the conflict directly

2. Contact and send a request to the COV for approval by the director

3. Refer the client to another counselor immediately

4. Have the client contact the COV directly

The correct answer is: Contact and send a request to the COV for approval by the director

When a client in treatment experiences a conflict with their counselor, the most appropriate course of action is to encourage the client to address the conflict directly. This approach promotes open communication and empowers the client to express their concerns and feelings in a constructive manner. It is essential for the therapeutic process that clients feel safe to discuss their issues with their counselors, as this can lead to resolution and reinforce trust in the therapeutic relationship. Addressing conflicts directly enables the counselor to understand the client’s perspective better and work collaboratively towards a solution. In many therapeutic settings, open dialogue is a cornerstone of effective treatment, allowing both parties to explore the underlying issues that may have led to the conflict. Moreover, involving third parties or shifting the client to another counselor prematurely might not address the root of the problem or allow the therapeutic alliance to develop properly. Encouraging an open dialogue assists in developing problem-solving skills for the client, which is beneficial for their ongoing treatment and personal growth.