Fairfax Alcohol Safety Action Program (ASAP) Practice Exam

When a client has an account in ECM, what information should be updated in their account summary?

1. Arrest date

2. Phone, address, email

3. Final charge

4. Case type

The correct answer is: Phone, address, email

The correct choice emphasizes the importance of keeping personal contact information current within a client's account summary. Updating the phone number, address, and email is crucial for several reasons. First, accurate contact information ensures that the client can receive timely notices, updates, or communications related to their program or legal obligations. This is particularly important in the context of programs like the Alcohol Safety Action Program, where compliance with requirements is monitored closely. Additionally, having the latest contact details helps the program administrators reach the client efficiently for any necessary follow-ups, appointments, or interventions. If a client were to change their phone number or move to a new address without updating their account, it could lead to missed communications or important deadlines linked to their participation in the program. While details such as arrest date, final charge, and case type are also significant for recordkeeping and legal purposes, they do not impact the immediate communication and operational efficiency as directly as the updating of contact information would. Keeping this information up-to-date supports both the client and the program in maintaining effective and responsive communication.